Permanent Subcommittee on Investigations

Customer Service and Billing Practices in the Cable and Satellite Television Industry

Date: June 23, 2016
Time: 10:00am
Location: Dirksen Senate Office Building, SD-342
Agenda:

Member Statements

Ranking Member

Claire

McCaskill,

(D -
 MO)

Witnesses

Tom

Karinshak

Senior Vice President, Customer Service

Comcast

John

Keib

Former Executive Vice President and Chief Operating Officer, Residential Services

Time Warner Cable

Kathleen "Kip"

Mayo

Executive Vice President, Customer Operations

Charter Communications

Rasesh

Patel

Senior Vice President, Product Management

AT&T Entertainment Group (DirecTV)

Kathleen

Schneider

Senior Vice President, Operations

Dish Network

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