This hearing reviewed billing and customer service practices in the cable and satellite television industry.
Joint Staff Report – Some Cable and Satellite Companies Do Not Refund Customer Overcharges
Minority Staff Report – Inside the Box: Customer Service and Billing Practices in the Cable and Satellite Industry
Former Executive Vice President and Chief Operating Officer, Residential Services
Time Warner Cable
Executive Vice President, Customer Operations
Senior Vice President, Product Management
AT&T Entertainment Group (DirecTV)