Customer Service and Billing Practices in the Cable and Satellite Television Industry
Permanent Subcommittee on Investigations
Location: Dirksen Senate Office Building, SD-342
Open in New Window
Member Statements
-
Ranking Member Claire McCaskill, D (MO)Download Statement (16.7 KB)
Agenda
This hearing reviewed billing and customer service practices in the cable and satellite television industry.
Joint Staff Report - Some Cable and Satellite Companies Do Not Refund Customer Overcharges
Witnesses
-
Tom KarinshakDownload Testimony (52.8 KB)Senior Vice President, Customer ServiceComcast
-
John KeibDownload Testimony (116.7 KB)Former Executive Vice President and Chief Operating Officer, Residential ServicesTime Warner Cable
-
Kathleen "Kip" MayoDownload Testimony (82.9 KB)Executive Vice President, Customer OperationsCharter Communications
-
Rasesh PatelDownload Testimony (64.7 KB)Senior Vice President, Product ManagementAT&T Entertainment Group (DirecTV)
-
Kathleen SchneiderDownload Testimony (360.8 KB)Senior Vice President, OperationsDish Network