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Customer Service and Billing Practices in the Cable and Satellite Television Industry

Permanent Subcommittee on Investigations

Location: Dirksen Senate Office Building, SD-342



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Member Statements

Agenda

This hearing reviewed billing and customer service practices in the cable and satellite television industry.  

 

Joint Staff Report - Some Cable and Satellite Companies Do Not Refund Customer Overcharges

 

Minority Staff Report - Inside the Box: Customer Service and Billing Practices in the Cable and Satellite Industry

Witnesses