Location: Dirksen Senate Office Building, SD-342
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This hearing reviewed billing and customer service practices in the cable and satellite television industry.
Tom KarinshakDownload Testimony (52.8 KB)Senior Vice President, Customer ServiceComcast
John KeibDownload Testimony (116.7 KB)Former Executive Vice President and Chief Operating Officer, Residential ServicesTime Warner Cable
Kathleen "Kip" MayoDownload Testimony (82.9 KB)Executive Vice President, Customer OperationsCharter Communications
Rasesh PatelDownload Testimony (64.7 KB)Senior Vice President, Product ManagementAT&T Entertainment Group (DirecTV)
Kathleen SchneiderDownload Testimony (360.8 KB)Senior Vice President, OperationsDish Network