Member Statements

• Chairman Rob Portman R (OH)
  Download Statement (149 KB)
  
• Ranking Member Claire McCaskill, D (MO)
  Download Statement (16.7 KB)
  

Agenda

This hearing reviewed billing and customer service practices in the cable and satellite television industry.  

Joint Staff Report - Some Cable and Satellite Companies Do Not Refund Customer Overcharges

Minority Staff Report - Inside the Box: Customer Service and Billing Practices in the Cable and Satellite Industry

Witnesses

• Tom Karinshak

  Senior Vice President, Customer Service

  Comcast
  Download Testimony (52.8 KB)
  
• John Keib

  Former Executive Vice President and Chief Operating Officer, Residential Services

  Time Warner Cable
  Download Testimony (116.7 KB)
  
• Kathleen "Kip" Mayo

  Executive Vice President, Customer Operations

  Charter Communications
  Download Testimony (82.9 KB)
  
• Rasesh Patel

  Senior Vice President, Product Management

  AT&T Entertainment Group (DirecTV)
  Download Testimony (64.7 KB)
  
• Kathleen Schneider

  Senior Vice President, Operations

  Dish Network
  Download Testimony (360.8 KB)